faq

Frequently asked questions

How can I contact you regarding an order?

Please email us directly on orders@graceandmayhome.co.uk. Be sure to include your full name and order number so we can assist with your query as quickly as possible.



Is your packaging eco-friendly?

Yes! All our packaging is made from 100% recycable and bidegradable paperboard and is fully certified by the FSC. They are also printed with eco-friendly vegetable and water-based inks. We even use plastic-free packing tape and labels printed on recycled paper. We also hope that our customers will re-use and/or recycle our packaging at home once they have unpacked their orders.



When will my order arrive?

We send our parcels out the same day you ordered. We use Hermes courier and this usually takes around 3-5 working days. You will be sent a tracking number, which allows you to follow the status of your delivery step-by-step.



Is it possible to become a supplier?

Absolutely! If you have an eco-friendly product or a British business then we would love to hear from you. Please contact us on hello@graceandmayhome.co.uk to discuss.



Who are Grace and May?

We are two sisters who share a passion for British business and eco-friendly products. See our About page for more information.